Refund policy

The short version

Every sticker we print is made to order from your artwork, so we can't put it back on a shelf. That means custom orders are not returnable. What we do stand behind is our own work: if we got it wrong, we fix it or refund it, no argument.

Custom printed orders

Because each order is produced specifically for you, we do not accept returns, exchanges, or cancellations on custom stickers once the order has gone to print.

You approve a digital proof before anything is printed. Please check it carefully — spelling, colours, sizing, and the artwork itself. Once you approve the proof, that is what we print.

When we will reprint or refund

We will reprint your order at no charge, or refund it, if any of the following apply:

• We printed something different from the proof you approved.
• The stickers arrive damaged, mis-cut, or with a printing or lamination defect.
• The order arrives incomplete or the wrong quantity was shipped.
• The order is lost in transit.

Contact us within 14 days of delivery and include your order number and a few photos showing the problem. Photos let us find the fault on our end and stop it happening to the next person, so they genuinely help.

We will either reprint the order or refund it in full — your choice. You will not be asked to ship the stickers back.

What is not covered

• Artwork problems. Low-resolution, blurry, or pixelated files print exactly as blurry as they were supplied. We will flag it if we spot it, but the proof is your final check.
• Approved proofs. Typos, wrong spelling, wrong sizing, or wrong colours that appear on the proof you approved.
• Colour shift between screen and print. Screens emit light and printers lay down ink; they will never match exactly. If exact colour matching matters to your brand, tell us before you order and we will talk you through it.
• Application and wear. Stickers applied to dirty, oily, textured, or freshly painted surfaces, or removed and reapplied.
• Change of mind after the proof is approved.

Cancelling an order

If your order has not gone to print yet, email us and we will cancel it and refund you in full. Once it is on the press we cannot stop it — the material is already committed.

Refund timing

Approved refunds go back to your original payment method. Most banks post them within 5–10 business days.

Talk to us first

If something is not right, email admin@stickerburn.com with your order number before doing anything else. We are a small shop in Arizona and a real person reads it. We would much rather fix a problem than argue about one.